Also a great book, at least as good as The Tipping Point. I’m highly impressed and I see why they were both bestsellers. Among the interesting facts I learned:
When corrected for variables like age and gender and weight, an inch of height is worth $789 a year in salary.
Spontaneity isn’t random. We have to train for it. As Gladwell says, “How good people’s decisions are under the fast-moving, high-stress conditions of rapid cognition is a function of training and rules and rehearsal.” Hence, even an improve team has to practice.
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